Privacy Policy

Introduction

Royal LePage Turner Realty (2014) Inc. ("we," "us," "our," or "the Brokerage") operates the website goosebayrealestate.ca and associated services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA), Canada's federal private sector privacy law, as well as applicable provincial privacy legislation in Newfoundland and Labrador.

1. Information We Collect

1.1 Information You Provide Directly

• Contact Information: Name, email address, phone number, mailing address
• Inquiry Details: Property interests, budget, timeline, preferred locations
• Communication Preferences: How you prefer to be contacted
• Form Submissions: Information provided through contact forms, home evaluation requests, and listing alert sign-ups

1.2 Information Collected Automatically

• Cookies and Tracking: We use Google Analytics (GA4) to track website usage, page views, and user behavior
• IP Address and Device Data: Browser type, operating system, referring URL
• Lead Tracking: We use Rechat CRM for lead capture and tracking

1.3 Third-Party Information

We may receive information from third-party services including RealtyVis (listing data provider) and MLS (Multiple Listing Service).

2. How We Use Your Information

• To respond to inquiries and provide real estate services
• To send listing alerts, market reports, and property recommendations
• To schedule property showings and open houses
• To process home evaluations and comparative market analysis requests
• To improve our website functionality and user experience
• To comply with legal and regulatory requirements
• To market our services (with your consent where required)

3. Third-Party Services and Data Sharing

3.1 Rechat CRM

We use Rechat to manage leads and customer relationships. Your information may be stored in Rechat's secure systems. Rechat processes data according to their privacy policy.

3.2 Google Analytics

We use Google Analytics to understand site traffic and user behavior. Google processes anonymized data and does not store personally identifiable information without your consent.

3.3 RealtyVis

We use RealtyVis for MLS listing widgets and property search functionality. RealtyVis may collect anonymized usage data.

3.4 Royal LePage Network

As an independent brokerage under Royal LePage, we may share general information with the Royal LePage network for purposes consistent with real estate services.

3.5 Legal Compliance

We may disclose your information if required by law, legal process, or government request.

4. Cookies and Tracking Technologies

Our website uses cookies to enhance user experience and track engagement. You can control cookie preferences through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent.

We use essential cookies for website functionality and analytical cookies to understand user behavior. You have the choice to accept or decline non-essential cookies.

5. Data Retention

We retain your personal information for as long as necessary to:

• Provide real estate services
• Comply with legal and regulatory requirements
• Maintain business records and transaction history

Typically, we retain lead information for up to 7 years unless you request deletion. You may request deletion of your information at any time, subject to legal retention requirements.

6. Your Privacy Rights

6.1 Access and Correction

You have the right to request access to the personal information we hold about you and to request correction of inaccurate information.

6.2 Withdrawal of Consent

You may withdraw consent to receive marketing communications at any time by clicking "unsubscribe" in our emails or by contacting us directly.

6.3 Right to Deletion

You may request deletion of your personal information, subject to legal obligations to retain records.

6.4 Portability

You may request a copy of your personal information in a portable format.

7. Security of Your Information

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, and disclosure. These include:

• Secure HTTPS connection for all website pages
• Encryption of sensitive data in transit and at rest
• Limited access to personal information by authorized personnel
• Regular security updates and monitoring

While we strive to protect your information, no security system is impenetrable. We cannot guarantee absolute security.

8. Children's Privacy

Our website is not directed to children under 13. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will delete such information promptly.

9. Links to Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of external sites. We encourage you to review their privacy policies before providing personal information.

10. Privacy Inquiries and Complaints

11. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable law. We will notify you of significant changes by updating the "Last Updated" date below. Your continued use of our website constitutes acceptance of the updated Privacy Policy.